Home > Symantec Endpoint > Symantec Live Update Failure

Symantec Live Update Failure

Contents

Create a SymAccount now!' LiveUpdate fails on the Symantec Endpoint Protection Manager with errors in Log.LiveUpdate similar to "LiveUpdate couldn't expand replacement path [spcIronWl-incr-InstallDir]." TECH201511 January 22nd, 2015 http://www.symantec.com/docs/TECH201511 Support / Education Services Maximize your product competency and validate technical knowledge to gain the most benefit from your IT investments. We will then proceed to re-register the content again with LiveUpdate Note: If the SEPM is installed to a custom location, adjust the path in the command to the location of Copy command of the DIS script fails (major error): 7/16/2014, 3:59:52 GMT -> LiveUpdate couldn't expand replacement path SesmSyKnCalupdateDir-lumetadata. 7/16/2014, 3:59:52 GMT -> Progress Update: PATCH_ERROR: Patch File: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Updt322\1175809807jtun_lum_the_cal70405005.zip.full.zip", Script File: this contact form

Log.LiveUpdate Default Location: C:\ProgramData\Symantec\LiveUpdate\Log.LiveUpdate Purpose: This is the log for Windows LiveUpdate. Symantec Endpoint Protection 11.x Open a command window, then browse to: C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin Type lucatalog -update and press Enter. SEPMis no longer registered with LiveUpdate. No Yes logo-symantec-dark-source Loading Your Community Experience Symantec Connect You will need to enable Javascript in your browser to access this site. © 2016 Products Products Home Threat Protection Advanced Threat

Symantec Endpoint Protection Manager Liveupdate Not Updating Virus Definitions

Symantec Endpoint Protection Manager's LiveUpdate Configuration blocks this Product Version Language (PVL) from downloading: 07/16 12:14:20 INFO(Medium) sesmAvClient32zh_hant SesmLu: sesmAvClient32zh_hant ({F1B08E6F-DFC6-42b1-8BB4-93F963864288}) blocked by configuration. This can be caused by one of the following: Internet access is being blocked by a proxy server. This prevents Symantec Endpoint Protection (SEP) 12.1 from updating the LiveUpdate product inventory settings with the new location for SEP 12.1 content.

and enter the name of the Windows user which can authenticate through the proxy Click OK Select Run whether is logged on or not Checkmark Run with highest privileges Click Actions Unable to download content and auto deploy the client because of an install error.

Legacy ID 2007121710290448 Terms of use for this information are found in Legal Notices. Education Services Maximize your product competency and validate technical knowledge to gain the most benefit from your IT investments. Symantec Endpoint Protection 12 Not Updating Virus Definitions On Client Provide feedback on this article Request Assistance Print Article Products Subscribe to this Article Manage your Subscriptions Search Again Situation This document describes how to troubleshoot LiveUpdate, definition and content update

This behavior of UACis by design and cannot be bypassed with currently existing Windows APIs. Symantec Endpoint Protection Live Update Not Working Click OK Terms of use for this information are found in Legal Notices. Create a SymAccount now!' Endpoint Protection Solve the most common LiveUpdate problems that affect Symantec Endpoint Protection. Reconfiguring the Source for LiveUpdate Content Log into the Symantec Endpoint Protection Manager console Click the Admin button on the left margin Click the Servers button and then click the Local

This log file can be found in one of the following locations: :\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Log.LiveUpdate :\ProgramData\Symantec\LiveUpdate\Log.LiveUpdate References 2423524 SEPM LU return error code = 4. Symantec Endpoint Protection Live Update Failed Close Login Didn't find the article you were looking for? Close Login Didn't find the article you were looking for? Education Services Maximize your product competency and validate technical knowledge to gain the most benefit from your IT investments.

Symantec Endpoint Protection Live Update Not Working

Try these resources. References: How to update definitions for Symantec Endpoint Protection Manager (SEPM) using a .jdb file Legacy ID 2008091613592648 Terms of use for this information are found in Legal Notices. Symantec Endpoint Protection Manager Liveupdate Not Updating Virus Definitions Another instance of LiveUpdate was running during the installation of SEPM. Symantec Endpoint Protection 12.1 Not Updating Virus Definitions Translated Content This is machine translated content Login to Subscribe Please login to set up your subscription.

If the error persists, more detailed information about why LiveUpdate failed can be found in the Log.Liveupdate log file. weblink Windows LiveUpdate is called by the Symantec Endpoint Protection Manager and is responsible for downloading new content from a LiveUpdate server. The created processes (LUALL.exe and LuCallbackProxy.exe) will both be assigned a Windows security token with limited privileges and permissions (even if the specified user is a member of the Administrators group) Close Login Didn't find the article you were looking for? Symantec Live Update Not Working

Translated Content This is machine translated content Login to Subscribe Please login to set up your subscription. Return code = 4". Submit a Threat Submit a suspected infected fileto Symantec. navigate here Solution Several important steps are illustrated in the short videos Troubleshooting Out-of-date Definitions on Clients (Part 1) and Troubleshooting Out-of-date Definitions on Clients (Part 2) on SymantecTV How to check

By default, the SEPM runs LiveUpdate every four hours. Symantec Endpoint Protection 12 Definitions Not Updating Configure a scheduled task in Windows to run LUALL.EXE with the -S switch. Supported Products A-Z Get support for your product, with downloads, knowledge base articles, documentation, and more.

A firewall that requires authentication to get to the Internet is used.

One or more of these files may be out of date, potentially resulting in partial or incorrect LiveUpdate downloads. Cause This issue occurs when the SEPM had been configured to authenticate to a proxy using Windows authentication and when Windows User Account Control is enabled. Return code = 4" in Endpoint Protection Manager Error: "LiveUpdate start failed with error code -536805375" Error: "LU1835: Connection to the LiveUpdate server failed" Endpoint Protection Clients Troubleshoot LiveUpdate issues with How To Clear Out Corrupted Definitions For A Symantec Endpoint Protection Client Manually Answer: Virus Definitions & Security Updates (http://www.symantec.com/security_response/definitions.jsp Question: Where can you drop a JDB onto Symantec Endpoint Protection Manager?

Provide feedback on this article Request Assistance Print Article Products Subscribe to this Article Manage your Subscriptions Search Again Situation How to troubleshoot failed LiveUpdate or definition update issues. This requires that the SEPM have internet access. Create a SymAccount now!' Error: "LiveUpdate encountered one or more errors. his comment is here The server connection attempt failed with a return code of 1814, LiveUpdate could not retrieve the catalog file of available Symantec product and component updates. 7/16/2014, 21:46:38 GMT -> Progress Update:

Answer: The JDB will disappear from the incoming folder. Run LiveUpdate to verify that there are no errors. Answer: Default Location: 32-bit OS: C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\inbox\content\incoming 64-bit OS: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\data\inbox\content\incoming Question: How quickly will the SEPM begin processing the JDB file? Solution There are two possible workarounds to this issue: Reconfigure the SEPM so it does not use Windows Authentication when authenticating to the proxy.

Thank you for your feedback! Education Services Maximize your product competency and validate technical knowledge to gain the most benefit from your IT investments. In the Name field, type in: LiveUpdate Click Change User or Group... Provide feedback on this article Request Assistance Print Article Products Subscribe to this Article Manage your Subscriptions Search Again Situation LiveUpdate fails when run by Symantec Endpoint Protection Manager (SEPM), with

Supported Products A-Z Get support for your product, with downloads, knowledge base articles, documentation, and more. Thank you for your feedback! Translated Content This is machine translated content Login to Subscribe Please login to set up your subscription. Don't have a SymAccount?

No Yes Products Products Home Threat Protection Advanced Threat Protection Endpoint Protection Endpoint Protection Cloud IT Management Suite Email Security.cloud Data Center Security Blue Coat Products Information Protection Data Loss Prevention Don't have a SymAccount? Run LiveUpdate to verify that there are no errors. Thank you for your feedback!

Return code = 4 Cause This error indicates that LiveUpdate was unable to connect to the intended LiveUpdate server. Return code = 4" in Endpoint Protection Manager Did this article resolve your issue? Return code = 4" in Endpoint Protection Manager TECH103112 November 25th, 2014 http://www.symantec.com/docs/TECH103112 Support / Error: "LiveUpdate encountered one or more errors. Submit a Threat Submit a suspected infected fileto Symantec.

Support / Endpoint Protection / LiveUpdate issues Detect LiveUpdate issues with SymDiag Endpoint Protection Endpoint Protection Manager Troubleshoot LiveUpdate and definition issues with Endpoint Protection Manager Endpoint Protection Manager does not No Yes logo-symantec-dark-source Loading Your Community Experience Symantec Connect You will need to enable Javascript in your browser to access this site. © 2016 Submit a False Positive Report a suspected erroneous detection (false positive).

Information for: Enterprise Small Business Consumer (Norton) Partners Our Offerings: Products Products A-Z Services Solutions Connect with us: Support Try these resources.