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Symantec Endpoint Manager Java Error

Try these resources. If your JRE is in a non-standard path, adjust as needed. If you use the English version of Symantec Endpoint Protection Manager, use the default sem5. Click Test Data Source. http://allconverter.net/symantec-endpoint/symantec-endpoint-protection-java-error.html

Click OK. In the Windows Registry, turn on debugging in the client under HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\smc_debuglog_on. No Yes Products Products Home Threat Protection Advanced Threat Protection Endpoint Protection Endpoint Protection Cloud IT Management Suite Email Security.cloud Data Center Security Blue Coat Products Information Protection Data Loss Prevention To view the Apache HTTP server Access log: On the management server, open C:\Program Files\Symantec\Symantec Endpoint Protection Manager\apache\logs\access.log.

The dates, times, server address, and port numbers are available for troubleshooting connection problems. Click OK to close the dialog boxes. Cause This issue is caused by an incompatible version of Java on the client machine.

The Symantec Endpoint Protection Manager service is not started. Try these resources. Error: "Failed to connect to the server, Verify that server name and port are correct". Error: "Failed to connect to the server, Verify that server name and port are correct".

If the word OK does not appear, the client computer cannot connect to the management server; the problem is likely at the server's end. If the client has communication problems with the management server, status messages about the connection problem appear in the logs. Click on the Java tab. If the management server runs the remote SQL database, perform the following actions: Verify that you have specified a named instance when you installed and configured Symantec Endpoint Protection Manager.

Education Services Maximize your product competency and validate technical knowledge to gain the most benefit from your IT investments. Translated Content This is machine translated content Login to Subscribe Please login to set up your subscription. Solution Java 7 is not supported with SEP 12.1 RU1 MP1. Translated Content This is machine translated content Login to Subscribe Please login to set up your subscription.

Check that the Symantec Endpoint Protection firewall or third-party firewall does not cause any network problems. The linked document can provide logs to indicate root cause. Don't have a SymAccount? If there are multiple configuration files, you must force each product to use its own interpreter.

You must first enable the Apache HTTP server Access log before you can view the log. http://allconverter.net/symantec-endpoint/symantec-endpoint-protection-error.html Verify that the test succeeds. Note: This method assumes that you do not have any version of Java installed currently on the machine. To verify ODBC connection with the embedded database: Click Start > Run.

Terms of use for this information are found in Legal Notices. Click OK. Verify that SQL Server runs and is properly configured. http://allconverter.net/symantec-endpoint/symantec-endpoint-fix-all.html Open a web browser and go to:http://localhost:9090/ Once the site comes up click the "DOWNLOAD & LOG IN" link (the upper right hand button).

Provide feedback on this article Request Assistance Print Article Products Subscribe to this Article Manage your Subscriptions Search Again Situation You upgrade to Symantec Endpoint Protection 12.1 from a previous version. Note: Ensure that the Computer Browser Service is running on the server. Type ping and the computer name of the management server, and then press Enter.

Look for the result that states "TESTS COMPLETED SUCCESSFULLY!".

Thank you for your feedback! Test the ODBC connection. Close Login Didn't find the article you were looking for? Submit a False Positive Report a suspected erroneous detection (false positive).

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Submit a Threat Submit a suspected infected fileto Symantec. Solution Disable or remove incompatible versions of Java. Education Services Maximize your product competency and validate technical knowledge to gain the most benefit from your IT investments. http://allconverter.net/symantec-endpoint/symantec-endpoint-encryption-errors.html Close Login Didn't find the article you were looking for?

The remote console does not upgrade to the correct version of Java. To check connection status data values in the client: In the SEP client, click the Help button, and then clickTroubleshooting. The name entered into the console is not able to be resolved to the correct computer. Don't have a SymAccount?

Verify that the network can properly resolve the name of the computer running the manager. Supported Products A-Z Get support for your product, with downloads, knowledge base articles, documentation, and more.