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Symantec Data Loss Prevention Error In Outlook

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The features available in the Enforce and Endpoint Server are not available for these agents. Agent group conflicts The Endpoint Server automatically assigns the agent to an Agent Group depending on the endpoint attributes set during the Agent Group setup. Provide feedback on this article Request Assistance Print Article Products Subscribe to this Article Manage your Subscriptions Search Again Situation Agent status in the agent overview can be green(OK), Yellow (Warning) DLP Lotus Notes plug-in installation failed The Lotus Notes plug-in installation failed. http://allconverter.net/symantec-endpoint/symantec-error-outlook.html

To fix the issue: Shut down the agent on the Agent List screen. Try these resources. Don't have a SymAccount? Agent requires restart The administrator can either disable or enable data loss monitoring on endpoints by executing the Disable or Enable troubleshooting task on the Agent List screen.

Symantec Data Loss Prevention Error In Outlook 2010

Re-create the agent group and use attributes that satisfy the conditions of the agent. Communication between Symantec Data Loss Prevention and the agent driver is broken due to attack. Uninstall the agent. Agent version is older than Enforce Server version The agent is one version older than the Endpoint Server version to which it connects.

Translated Content This is machine translated content Login to Subscribe Please login to set up your subscription. To fix the issue: Restart Lotus Notes. Run Outlook for at least 15 seconds, then restart Outlook. Outlook Experienced A Serious Problem With The Symantec Endpoint Protection Outlook Add In Agent crash dump available on endpoint for analysis If the agent crashes, the Enforce Server displays the Warning agent alert type.

Restart the endpoint and install the agent. DLP AIM plug-in tampered with The AIM plug-in was modified or the plug-in installation failed. To fix the issue: Review Agent Group settings. Active Directory user group resolution failed Active Directory permissions conflict with Symantec Data Loss Prevention permissions.

The agent cannot collect data if there is an issue with Active Directory permissions or if required attributes are missing from Active Directory. Symantec Endpoint Protection Outlook Add In Slow Verify that the credentials that are passed to the agent have necessary permissions to extract logged-in user information from Active Directory. For example, if the Endpoint Server is version 12.0 and the agent is 10.x, a Critical agent alert displays. Agent group attribute discovery failure This alert occurs if the agent cannot collect required data from Active Directory, which prevents the Enforce Server from moving the agent into an agent group.

Disable Symantec Endpoint Protection Outlook Add In

Run the AgentInstaller.msi manually to repair the agent installation. Uninstall the agent. Symantec Data Loss Prevention Error In Outlook 2010 No Yes logo-symantec-dark-source Loading Your Community Experience Symantec Connect You will need to enable Javascript in your browser to access this site. © 2016 logo-symantec-dark-source Loading Your Community Experience Symantec Connect The Add-in Symantec Antivirus Outlook Protection Cannot Be Loaded If it does not exist, you can delete the agent from the Enforce Server.

If the agent does not report after 18 hours, then Symantec Data Loss Prevention identifies the agent as not-reporting. weblink Run the AgentInstaller.msi manually to repair the agent installation. This sometimes occurs when the driver has been modified. In this scenario, a log file is created that Symantec Support can use to troubleshoot why the agent crashed. Symantec Endpoint Protection "outlook 2016"

Close Login Didn't find the article you were looking for? Verify that the Outlook plug-in Outlook2k3 Addin is enabled in Outlook. Create a SymAccount now!' DLP Endpoint Agent Status Troubleshooting TECH186331 February 24th, 2016 http://www.symantec.com/docs/TECH186331 Support / DLP Endpoint Agent Status Troubleshooting Did this article resolve your issue? navigate here Use AttributeQueryResolver.exe to test Active Directory queries that are defined in the Enforce Server.

Submit a False Positive Report a suspected erroneous detection (false positive).

Information for: Enterprise Small Business Consumer (Norton) Partners Our Offerings: Products Products A-Z Services Solutions Connect with us: Support Symantec Endpoint Protection Outlook Add In Crash Table: Troubleshooting agents with Critical agent alert Agent alert Cause Fix Agent is not reporting The agent has not reported to an Endpoint Server within the specified period of time. The features available in Enforce and Endpoint Server are not available for these agents.

File system driver is down The agent service cannot communicate with the Symantec Data Loss Prevention driver installed on the endpoint.

Agent version is not supported The agent is two versions older than the Endpoint Server version to which it connects. DLP Lotus Notes plug-in tampered with The Lotus Notes plug-in was modified. Agent crashes can be caused by the following: Temporary environment issues Unknown agent issues If the agent crashes often, contact Symantec support and provide the crash dump files available at the Symantec Outlook Add In Restart the endpoint and install the agent.

Delete the crash dump files. Symantec Data Loss Prevention identifies these agents with a Warning alert because these agents do not provide current Symantec Data Loss Prevention features. To fix the issue: Verify Active Directory attribute query syntax. his comment is here Verify that the agent is running on the endpoint.

For example, if the Endpoint Server is version 12.0 and the agent is 11.x, a Warning agent alert type displays. Agent is disabled by enforce user The agent was disabled by the administrator who executed the Disable troubleshooting task on the Agent List screen. Run the AgentInstaller.msi manually to repair the agent installation. Collect the crash dump files ( *.dmp ) from the path /AgentInstallDirectory/_MemDumpFiles/ on the respective endpoint.

You can also start the agent by using the sc command. For Mac agents, you must use the agent_start tool to start the agent. If the endpoint meets multiple Agent Group conditions, the Warning alert is thrown. Solution Table: Troubleshooting agents with Warning agent alert Agent alert Cause Fix DLP Outlook plug-in tampered with The Outlook plug-in was modified, disabled, or deleted.

Education Services Maximize your product competency and validate technical knowledge to gain the most benefit from your IT investments. Symantec Data Loss Prevention identifies the driver as invalid. To fix the issue: Restart the endpoint. To fix the issue: Verify that the endpoint where the agent is installed exists.

DLP AIM plug-in installation failed The AIM plug-in installation failed. Restart the agent on the Agent List screen. To fix the issue: Restart AIM.